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SIM Registration

SIM Registration

Introduction

Maintainer: regardt_jacobs@bmc.com

Use Case Overview

The SIM registration process in telecommunications is often plagued by inefficiencies such as manual data entry errors, inconsistent verification, and cumbersome compliance checks, leading to delays and customer dissatisfaction. Control-M addresses these challenges by automating data collection, validation, and integration with backend systems, ensuring seamless orchestration of the registration process. This optimization improves data accuracy, accelerates activation, and provides centralized monitoring for SLA compliance, reducing operational costs and enhancing customer experiences. Additionally, real-time analytics and compliance reporting ensure regulatory adherence and valuable business insights.

The Consensus Recording for this use case can be found here: Watch this video!

Use Case Technical Explanation

Technical Overview: Control-M for Telco SIM Registration

Objective: Demonstrate how Control-M automates and orchestrates the end-to-end Telco SIM registration process, addressing inefficiencies, ensuring compliance, and enhancing customer experience.

1. Data Collection and Validation

  • Automated Data Capture: Integrate with front-end systems to collect customer information (personal details, identification documents).
  • Validation Jobs:
    • Utilize Control-M jobs like zzz-due-diligence-checks to validate data formats, completeness, and authenticity.
    • Examples: Ensuring ID numbers match required formats and mandatory fields are filled.
  • Integration: Use connectors (e.g., File Transfer, Informatica) to pass data between customer-facing portals and backend systems.

2. Data Transformation and Enrichment

  • Transformation Jobs:
    • Control-M job zzz-enrich-data processes data for backend integration (CRM and billing systems).
    • Tasks include data cleansing, normalization, and associating SIM cards with customer profiles.
  • Tools Used: Integration with Talend or similar data management platforms via Control-M plugins.

3. Regulatory Compliance and Fraud Monitoring

  • Regulatory Checks: Job zzz-regulatory-checks ensures data complies with regulatory standards (e.g., mandatory fields, duplicate checks).
  • Fraud Detection: Orchestrate Qlik-based zzz-fraud-monitoring jobs for real-time fraud analysis.
  • Compliance Reporting:
    • Generate reports with Power BI (zzz-compliance-reporting) for audit trails and performance insights.

4. SIM Activation and Service Orchestration

  • Orchestration of SIM Activation:
    • Job zzz-SIM-Activation verifies customer details and triggers provisioning systems for SIM allocation.
  • Service Integration:
    • Seamless updates to CRM systems (zzz-update-CRM) and billing systems (zzz-initiate-billing).
    • Notifications via AWS Lambda or other messaging tools (zzz-notify-customer).

5. Centralized Monitoring and SLA Management

  • SLA Monitoring: Ensure all jobs meet SLAs with zzz-sim-registration-SLA. Centralized dashboards track and alert SLA breaches.
  • Event-Driven Workflow Execution:
    • Dependencies across tasks are defined and monitored via WaitForEvents and AddEvents configurations.
  • Error Handling: Notifications and error logs generated for any job failures to ensure rapid resolution.

6. Scalability and Real-Time Processing

  • High-Volume Handling:
    • Control-M supports large-scale SIM registration workloads with parallel processing capabilities.
  • Real-Time Updates:
    • Event-driven triggers ensure immediate activation and status updates.

Demo Scenario:

  1. Start with data input via a web portal (trigger zzz-collect-customer-data).
  2. Highlight validation and transformation using jobs like zzz-due-diligence-checks and zzz-enrich-data.
  3. Demonstrate backend updates to CRM and billing systems.
  4. Conclude with centralized monitoring dashboards showcasing SLA adherence and reporting.

This comprehensive demonstration will illustrate Control-M’s ability to streamline the SIM registration process, ensuring efficiency, accuracy, and compliance.

To view the demo flow code-base, and all artifacts, please navigate to the SIM Registration Git Repository

Job Types Included

  • Control-M File Transfer
  • Control-M for Talend Data Management
  • Control-M for Informatica CS
  • Control-M SAP R3
  • Control-M OS
  • Control-M AWS Lambda
  • Control-M Hadoop
  • Control-M SAP Business Warehouse
  • Control-M for Microsoft Power BI
  • Control-M for Qlik Cloud
  • Control-M SLA Management

Demo Environment Information

EnvironmentStatusFolder
Helix ProductionComing soon!
Helix Pre-ProductionAvailablezzz-telco-sim-registration
VSE CTM PRODAvailablezzz-telco-sim-registration
VSE CTM QAAvailablezzz-telco-sim-registration